Supra Display Key Info

Display Key Troubleshooting

Inland Valleys A.O.R./ Supra System
3690 Elizabeth St. Riverside, CA 92516
(951) 684-1221 (951) 684-0450-fax

TO RECIP A LISTING:
Submit a Listing print out.
Fee:  $25 per listing -Residential/Commercial   (personal check ok, we accept all major credit cards)
A letter of good standing from your Association/Board.

FORMS

Reciprocal Credit Card Authorization. PDF
Listing Change Form. pdf
Reciprocal Sold

Areas Covered: Banning, Bloomington, Beaumont, Cherry Valley, Chino, Chino Hills, Colton, Devore, Fontana, Grand Terrace, Highland, Loma Linda, Montclair, Moreno Valley, Muscoy, Ontario, Perris, Rancho Cucamonga, Rialto, Riverside, San Bernardino, Upland, Mt. Baldy, Sun City, Highgrove, Muscoy.

KEYBOX ACCESS INFORMATION

There will be some changes in the way that you update your Key for access to other KeyBox systems.
Primary Code CD38: Your Key will automatically update and give you access to KeyBoxes in all of these
areas with the nightly eSYNC:

MRMLS – Arcadia, Citrus Valley, Corona-Norco, Inland Valleys, Montebello District, Redlands Southwest
Riverside County, Tri-Counties, West San Gabriel Valleys and Yucaipa Valley

ITech MLS – Glendale and Pasadena-Foothill Associations

SoCal MLS – Downey, Laguna Orange County, Pacific West and Rancho Southeast Associations

KEYBOX ACCESS INFORMATION
Primary Code CD38: Your Key will automatically update and give you access to KeyBoxes in all
of these areas with the nightly eSYNC:

Arcadia B.O.R.
601 South First Avenue., Arcadia, CA 91006
(626) 446-4649 Fax: (626) 446-4072

Citrus Valley A.O.R.
655 W. Arrow Highway, San Dimas, CA 91773
(909) 305-2827 (909) 305-2833-fax
Input Forms: Print out OK
Fees: $24.50 res/com  (personal check ok, credit card)
Areas Covered: Azusa, Baldwin Park, Claremont, Covina, W. Covina, El Monte, Glendora,
La Puente, La Verne, San Dimas, Pomona, Valinda

Corona-Norco A.O.R.
321 E. Sixth Street
Corona, CA 92882
(951) 735-5121 (951) 735-0335-fax
Input Forms: Print out accepted, changes accepted on change form only with brokers signature.
Fee:  $20 res/com (Broker's check, cash, money order, Visa ,M/C)
Areas Covered: Corona, Norco

Montebello District B.O.R.
1304 W. Beverly Suite100, Montebello, CA 90640
(323) 721-6623 (323) 721-4980-fax
Input Forms: No listing print out
Fees:  $30 res/com  (Broker's check only)

East Valley A.O.R.
611 W. Redlands Blvd., Ste. G., Redlands, CA 92373
(909) 792-4818 Fax: (909) 335-2213

Southwest Riverside Co. A.O.R.
41831 McAlby Court, Suite C
Murrieta, CA 92562
951/894-2571
951-894-2572 - fax

703 West Graham Avenue., Lake Elsinore, CA 92530
(951) 674-1443 Fax: (951) 674-0105

Tri Counties A.O.R.
19720 E. Walnut  #100 Walnut, CA 91789
(909) 594-5992 (909) 598-7832 MLS
(909) 594-7156 fax
Input Forms: Listing print out OK
Fees:  $20 res/com.  (personal check ok, credit card)
Areas Covered:  City of Industry, Diamond Bar, Hacienda, Hacienda Heights, Rowland Heights, Walnut

West San Gabrial Valley A.O.R.
Monrovia-Duarte Bradbury Division
221 East Valley Blvd., San Gabriel, CA 91778
(626) 288-6212 Fax: (626) 288-7658

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Downey B.O.R.
12073 Paramount Downey, CA 90242
(562) 861-0915 (562)923-9995-fax
Areas Covered: Downey, Norwalk

Hemet -San Jacinto A.O.R.
146 Harvard Hemet, CA 92543
(951) 925-0526 (951) 658-5482-fax
Areas Covered: Hemet, San Jacinto, Homeland & Winchester

Laguna B.O.R.
939 Glenneyre Street, Laguna Beach, CA 92652
(949) 497-2474  (949) 494-3887-fax
Areas Covered: Aliso Viejo, Laguna Beach, Laguna Niguel, Monarch Beach

Orange County A.O.R.
25552 La Paz Rd., Laguna Hills, CA 92653
(949) 586-6800 MLS (949) 586-0382-fax
Area Covered: Irvine, Canyon areas, Coto De Caza, El Toro, Laguna Hills, Lake Forest, Mission Viejo,
Rancho Santa Margarita, Capistrano Beach, Dana Point, Monarch Beach, San Clemente, San Juan
Capistrano, Huntington Beach, Fountain Valley, Saddleback. 

Orange Coast A.O.R.
401 N. Newport Blvd. Newport Beach, CA 92663-4210
(949) 722-2300 (949) 631-4276-fax
Areas Covered:  Newport Beach, Costa Mesa, Corona Del Mar

Pacific West (PacWest)
702 Town & Country Rd., Orange, CA  92868
(714) 245-5500   (714) 245-5599-fax
Areas Covered: Anaheim, Anaheim Hills, Buena Park, Brea, Cypress, Downey, Fullerton, Garden Grove,
La Habra, La Habra Heights, La Palma, Lakewood, Long Beach, Los Alamitos, Placentia, North Orange,
Orange, Santa Ana, Seal Beach, Signal Hill, Stanton, Tustin, Westminister, Whittier, Villa Park, Yorba Linda

Rancho Southeast A.O.R.
11812 South Street, Suite 200, Cerritos, CA 90703
(562) 861-0915 (562) 923-9995-fax
Areas Covered: Artesia, Bellflower, Cerritos, Commerce, Compton, Hawaiian Gardens, Huntington Park,
Lynwood, Lakewood, Paramount, South Gate, Vernon

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GSBMLS
(Greater South Bay MLS) / SUPRA System
3655 Torrance Blvd., Suite 475, Torrance, CA 90503
(310) 543-3583 Fax: (310) 543-9630
 

Inglewood B.O.R.
718 E. Manchester Blvd., Suite B., Inglewood, CA 90301
(310) 671-3650 310-672-3650-fax
Forms available at www.gsbrmls.net (click on Forms & Manuals/GSBRMLS Forms)
Fee: $22 res/com (check/Visa/MC)

Palos Verdes Peninsula A.O.R.
627 Silver Spur Road, Suite106, Rolling Hills Estate, CA 90277
(310) 377-4873 (310) 377-2538-fax
Forms available at www.gsbrmls.net (click on Forms & Manuals/GSBRMLS Forms)
  (need MLS letter of  Good Standing)
Fee: $35 res/com (check/Visa/MC)

South Bay A.O.R.
22833 S. Arlington Ave. Torrance, CA 90501
(310) 326-3010 (310) 325-7451-fax
Forms available at www.gsbrmls.net (click on Forms & Manuals/GSBRMLS Forms)
Fax listings to 951-684-0450
Fees: $25 res/com (Check payable to IVAR, major credit cards accepted )
Areas Covered: Gardena, Hawthorne, Hermosa Beach, Lawndale, Manhattan Beach, Redondo Beach, Torrance

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These forms are available on TheMLS.com web site:
click on: Guests / General Info / Forms
CLAW Reciprocal Information Forms.pdf

Fees:  $25 res/com  (personal check ok, credit card (CLAW form))
Areas Covered:  Bel Air, Brentwood, Beverly Hills, Hollywood, Los Angeles, Malibu, Marina Del Rey,
Pacific Palisades, Playa Del Rey, Santa Monica, Silver Lake, Echo Park, Southwest LA, Venice,
Westchester, West Hollywood.

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DAMLS
(Desert Area Multiple Listing Service) / SUPRA System
Reciprocal Fees: $25, personal check payable to IVAR, we accept all major credit cards.

Desert Communities A.O.R.
55896 Santa Fe Trail, Yucca Valley, CA 92284
(760) 365-1145 Fax: (760) 365-7425
Listing Forms: Call IVAR 951-684-1221
Areas Covered: 29 Palms, Johnson Valley, Landers, Lucern Valley, Yucca Valley

California Desert A.O.R.
44475 Monterey Palm Desert, CA 92260 (760) 346-5637 (760) 568-3779-fax
Areas Covered: Bermuda Dunes, Indian Wells, Indio, La Quinta, Palm Desert, Pinyon Pines,
Rancho Mirage, Thermal, Thousand Palms

Supra Programming $75

Palm Springs A.O.R.
(location #1)
4045 E. Ramon Rd Palm Springs, CA 92264
(760) 320-6885 (760) 320-6252-fax

(location #2)
81840 Avenue 46  #101 Indio, CA 92201
(760) 347-6337 (760) 342-4088-fax
Input Forms: Listing print out OK
Fees:  $75 res/com  (personal check ok, Visa, M/C)
Areas Covered: Bermuda Dunes, Cathedral City, Coachella, Desert Hot Springs, Indio, La Quinta,
North Shore of  Salton Sea, Palm Springs, Pinyon Pines, Salton City, Thermal

Key Program $75

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i-TECH
Rappattoni Internet System

Reciprocal Fees: $25, personal check payable to IVAR, we accept all major credit cards.

Glendale B.O.R.
124 South Isabel Street, Glendale, CA 91205
(818) 241-2184
(818) 240-3572
Forms available at: www.gaor.org

Pasadena/Foothill A.O.R.
1070 East Green, Suite 100, Pasadena, CA 91106
(626) 795-2455 Fax: (626) 795-7155
Forms available at: pfar.org Completed I-Tech Listing Form

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SANDICOR (San Diego MLS)  Compass/SUPRA System

Reciprocal Information (Forms to join Sandicor as a Reciprocal Agent)
or go to: www.sandicor.com/reciprocal.html

Computer Access - Call Association
6336 Greenwich Drive Suite D San Diego, CA 92122
(858) 622-6200 (858) 622-6222-fax
Input Forms: Compass Forms
Fees: $50 res/com  (personal check ok) Recip listing must be submitted by agent with letter of good
standing & MLS Application per listing & copy of R. E. License.
Areas Covered: All Cities in San Diego County

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Southland Regional CRIS Net MLS

Southland Regional A.O.R.
Forms available at: www.srar.com
Areas Covered: San Fernando Valley

Reciprocal Fees: $25, personal check payable to IVAR, we accept all major credit cards.

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The following tips are trouble-shooting procedures for the most common problems that may occur. If following the tips given here does not solve the problem or if other unexpected difficulties occur, refer to the Supra Card User’s Guide.

BEFORE ANYTHING ELSE…
If a function does not work, check the following: Verify that you are using the correct code, then repeat the procedure. You may be entering your PIN instead of the shackle code or entering an incorrect shackle code.
Make sure that you hear a beep (and not a buzz) each time you press a button.
Make sure that you inserted the SupraCard correctly and that the SupraCard is well seated in the receptacle on the KeyBox. You may find it easier to insert the Card into the KeyBox AFTER entering the code and BEFORE pressing the blue or gray function button.

Verify that the SuperCard is properly updated by following the procedures in the section of the Supra User’s Guide titled "Updating Your Supra Card" on page 12.

Check the battery. If the SuperCard buzzes twice when CLEAR/START is pressed, the battery needs to be replaced (3 AAA batteries). See Supra User’s Guide on page 18.

THE REMAINING TROUBLE-SHOOTING TIPS ASSUME THAT THE:

Supra Key is properly updated.
Correct PIN is being used.
SupraCard is correctly inserted in the KeyBox.
Battery has tested positively.

KEYBOX CONTAINER WILL NOT OPEN…
If the KeyBox does not open, you may have tried to access the KeyBox before or after Timed Access Hours. Contact the KeyBox owner for excess hours. If you own the KeyBox, you can reset it for 24-hour access. For more information, see section headed TIMED ACCESS on page 15 of Supra Guide.

KEYBOX SHACKLE WILL NOT RELEASE…
If the shackle does not release, make sure you have entered the correct shackle code, then try again. Also, lift up on the KeyBox to relieve pressure on the shackle.

KEY CONTAINER WILL NOT CLOSE…
Make sure that the listing keys are not blocking movement of the key container. Also check that the key container is not bulging out in the front due to being overfilled (overfilled Key Container will jam shut).

If nothing apparent is blocking the key container from closing, do not force it. Bring the KeyBox to the IVAR Team.

CODE FORGOTTEN/LOST…
If agent forgot or lost master record of codes, and requests information from IVAR Team, you must first verify agent information in membership records, or have the agent fax a REQUEST FOR PIN CODE/SHACKLE CODE form.

BAD PIN CODE PENALTY…
If agent enters ten incorrect codes within ten minutes, their Supra Card will "time-out". If this occurs, have agent "rest" Key for ten minutes, press CLEAR/START immediately followed by OBTAIN KEY. Check to see that they are using the correct PIN or shackle code, and try the procedure again.

AUDIBLE TONE INDICATIONS…
The SupraCard emits a buzz tone if you enter the wrong code or press the incorrect sequence of buttons. If you hear this tone, check tht you are using the correct code and are following the correct steps for the procedure desired. (To hear the buzz one, press CLEAR/START followed by OBTAIN KEY.) See Warning below.

These tones made by the SupraCard indicate successful operations and also help you determine the cause of an unsuccessful operation.

1 Beep = Input accepted by card
2 Beeps = Operation Successfully input
4 Beeps = Operation was complete
1 Buzz = Input not accepted
2 Buzzes = Low Battery
3 Buzzes = Card program error
(Card replacement)

If agent makes a mistake or loses his/her place in any procedure, press CLEAR/START and begin again.